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Empty Office Lounge

SOP & practices

What We


SOP development

Standard Operating Procedures (SOPs) are crucial for ensuring consistent and high-quality service in a lodge or hotel. They help streamline operations, enhance guest experiences, and maintain safety standards. We will assist you compile SOP's for all departments, in order that your staff can utilize it for all the processes that takes place within various departments.


House rules

A hospitality establishment should have house rules to ensure the safety, comfort, and satisfaction of all guests, as well as to maintain the smooth operation of the establishment. House rules serve as guidelines that help create a positive experience for guests while also protecting the interests of the hotel. Do you have a comprehensive set of house rules? If not, then we can assist in compiling a customized plan.


Company policies implementation

Company policies are guidelines, rules, and standards that organizations establish to govern the behavior, actions, and interactions of employees within the workplace. These policies are designed to ensure consistency, compliance with laws and regulations, and the overall smooth operation of the company.


Health & safety procedure compliance

Health and safety compliance refers to the adherence to laws, regulations, and standards that are established to ensure the well-being, health, and safety of employees, customers, visitors, and the general public within a workplace or any other environment. It involves implementing practices, procedures, and policies that minimize risks, prevent accidents, and promote a safe and healthy environment.


Sustainability practices improvement

Improving sustainability practices is crucial for addressing environmental challenges and creating a more resilient and equitable future. We will assist you with several strategies you can implement to enhance sustainability practices.

Hospitality is about trying to support multiple functions in one space. – Miguel McKelvey
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