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Image by Gabrielle Henderson


What We


HR services

Recruitment and Hiring:

Assisting in creating effective job descriptions, determining recruitment strategies, conducting interviews, and ensuring compliance with labor laws and regulations.

Employee Training and Development:

Designing training programs for various roles within the hotel, including customer service, housekeeping, food and beverage, and management positions.


Employee Onboarding:

Developing comprehensive onboarding processes to help new employees quickly adapt to your establishment's culture, policies, and procedures.

Performance Management:

Creating performance appraisal systems, setting goals and expectations, conducting performance reviews, and implementing performance improvement plans when necessary.

Labor Laws and Compliance:

Ensuring your business complies with labor laws, wage and hour regulations, and any other legal requirements related to employment practices.

Employee Relations:

Providing guidance on handling employee conflicts, grievances, and disciplinary actions in a fair and consistent manner.

Compensation and Benefits:

Designing competitive salary structures, employee benefits packages, and incentive programs to attract and retain talent.

Workplace Safety and Health:

Developing safety protocols and ensuring compliance with health and safety regulations to create a secure environment for both employees and guests.

Diversity and Inclusion:

Advising on creating an inclusive workplace culture that embraces diversity, equity, and inclusion principles.

Succession Planning:

Collaborating on strategies to identify and develop internal talent for future leadership roles within the hotel.

Employee Engagement and Satisfaction:

Implementing initiatives to enhance employee engagement, job satisfaction, and overall morale, which can positively impact guest experiences.

Change Management:

Assisting in managing organizational changes, such as technology implementations or restructuring, to minimize disruption and ensure a smooth transition for employees.

Talent Retention:

Developing strategies to retain key employees and reduce turnover, including recognizing and addressing factors that might lead to attrition.

HR Technology:

Evaluating and implementing HR software systems to streamline processes such as payroll, time tracking, and benefits administration.

Conflict Resolution:

Offering guidance on handling conflicts between employees or between employees and management, promoting open communication and resolution.

Labor Cost Management:

Providing insights on optimizing labor costs while maintaining service quality and guest satisfaction.

Employee Wellness Programs:

Designing wellness initiatives to promote the health and well-being of employees, which can contribute to their overall job performance.

Employee Surveys and Feedback:

Developing surveys and feedback mechanisms to assess employee satisfaction, identify areas for improvement, and take action based on the feedback received.


Organogram & staff structure

It is important to have an up to date organogram, also known as an organizational chart or staff structure to visually represent the hierarchy and relationships among various positions and roles within your company or organization. To keep it up-to-date is just as important, especially in a dynamic industry like hospitality. As your business evolves, the organogram should reflect changes in staffing, roles, and responsibilities. Additionally, open communication with employees about their roles and the organizational structure can foster a sense of transparency and collaboration. 


Contracts / labour consulting outsourcing

We have experience in executing disciplinary procedures, according to the labour law and its requirements and we will be able to review if your procedures are in place. Options may be discussed to suit your individual property and where needed, we will connect you to the appropriate HR legal consultants to ensure that your contracts are as solid as possible and the basis of the HR department run smoothly.


Recruitment service

We have a platform on this website that are both for employers looking to fill vacancies as well as candidates who want to list their services. See the RECRUITMENT tab in the main menu.


Staff roster analysis

Conducting a staff roster analysis can provide valuable insights into optimizing staffing levels and reducing labor costs. Some benefits of performing a staff roster analysis are: labour cost reduction; overtime management & optimal staffing levels.


Duties & job descriptions

A well defined clear set of duties and job descriptions ensures that your employees know exactly what is expected of them in order that the best service can be provided to your guests.

Motivate them, train them, care about them, and make winners out of them… they’ll treat the customers right. And if customers are treated right, they’ll come back. - J. Willard Marriott
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